Refund policy

Your Peace of Mind Matters
We stand by our handwritten treasures. If any standard item arrives major damaged or fundamentally flawed (we’re humans brushing ink, not robots), contact us within 14 days via help@mistpause.com with:

  1. Order number
  2. Photos/video of the issue
  3. Whether you prefer replacement, refund or Store Credits.

Key Details:

Non-refundable:
      🛠️ Custom & Personalized Items

    •  Unless we made an error (e.g. misspelled name you provided) or major damaged or fundamentally flawed caused by us.

  • ❄️ Final Sale Items & Bundle sets

    • Clearly marked on product page or during checkout (e.g. seasonal collaborations, including Custom & Personalized Items)
  • Any Order with discount items       Only Store Credits applied.

📮 Return Shipping (Email us before you decide to return items)

  • Customer pays for return shipping
  • We cover costs for replacements

⏳ Processing Time

  • Refunds/Store credits:  5 business days after we receive returned item
  • Replacements: Shipped within 72 hours of approval

🌏 International Orders

  • Refunds exclude: original shipping ($30-50) + import duty/Taxes (if applied) + MistPause's Subsidy($6-11) in all cases. Therefore, refunds amount will be less than what you actually paid when checkout.

Non-Negotiables:
〰️ No returns after 30 days
〰️ Items must be unused and in original packaging
〰️ Refunds issued to original payment method

Last updated: July 16th 2025