Terms of service
THE SLOW SCRIPT
Terms for Mindful Creation
1. What We Create Together
MistPause crafts cultural artifacts, NOT religious tools. You’re commissioning:
- 🖌️ Hand-scribed art: Calligraphy on sustainable materials
- 📜 Ritual documentation: Photography & writing recording cultural ceremonies
- 📦 Slow-made objects: 1-7 day crafted pieces depend on customizing difficulty
2. The Mindful Process
Custom Orders
Your final proof locks at checkout. Need changes? Email within 1 hour via help@mistpause.com.
Global Production
All works begin at our MistPause Studio Nanning Hub in China. By ordering, you consent to this cross-border creation flow.
3. The Cultural Passage
✈️ DHL shipping
- All international shipments use DHL Express, delivered in 3-5 business day
- Sometimes customs gives our art extra love—add 3-5 days for their mindful inspection. Deep breath, it's still coming!
Note: Delays? Track your "Cultural Journey" via DHL Waybill in order confirmation.
4.Tariff Peace Promise🛡️
Your Peace of Mind, Our Priority
At MistPause, we prepay all estimated duties and taxes upfront via DDP (Delivered Duty Paid) shipments. When your cultural artwork arrives, there will be:
✅ NO hidden fees
✅ NO surprise customs bills
✅ NO paperwork hassles
Our Unbreakable Vow:
Should unforeseen charges arise during transit due to policy changes (0.2% occurrence rate), we absorb 100% of these costs—even if it cuts into our profits. This is our commitment to frictionless cultural experiences.
How We Guarantee This:
- We work with DHL and prepaid duties: DDP (Delivered Duty Paid). DHL deals with paperwork hassles
-
🎁 Personal Gift Declaration
- Customs documents label items as "Personal Cultural Gift"
- Commercial resale prohibited per our licensing terms
- Real-time tariff monitoring by our Global team.
Rare Scenario (<0.5%):
If customs requires supplemental payment (we'll notify you immediately with proof), simply forward the invoice to help@mistpause.com. We'll:
➤ Refund charges within 48 hours
➤ Send a $10 "Patience Apology" credit to your account at mistpause.com
5. Mindful Subscriptions
⏳ Flexible Rhythm
Cancel anytime before next billing cycle via Account Dashboard
🔄 Auto-Renewal Transparency
Monthly/quarterly billing clearly shown at signup + email reminder 3 days prior